Check that you're using the same email address you used when creating your MintScreen account.

If you've forgotten your password, use the password reset option from the sign-in screen.

If you're still unable to access your account, contact our support team.

MintScreen provides instructions for each of the five required photos.

For the best results:

• Use a well-lit room.

• Follow the position shown on screen.

• Keep your camera steady.

• Make sure your teeth and gums are clearly visible.

• Retake a photo if it appears blurry or too dark.

Most MintScreen reports are reviewed within within 1–2 business days after your screening has been successfully submitted.

MintScreen screenings are reviewed by a registered dentist who assesses the questionnaire information and photographs submitted through the app.

No. MintScreen is designed as an oral health screening service and does not replace a comprehensive examination, diagnosis or treatment from a dentist.

If your MintScreen report recommends an in-person dental visit, you should arrange an appointment with a dental professional.

MintScreen should not be used for dental emergencies.

If you are experiencing severe pain, significant swelling, uncontrolled bleeding, facial trauma or another urgent dental problem, seek prompt professional dental or medical care.

You can close your MintScreen account directly in the app. Go to Account & Privacy and select Delete Account. You’ll be asked to confirm your password and then confirm the deletion.

Certain clinical or health records may need to be retained where required by applicable legal or professional obligations.

For questions about your personal information or assistance with an account closure, contact support@mintscreen.co.nz.

Contact our team at:

support@mintscreen.co.nz

When contacting us about a technical problem, please include:

• A brief description of the issue

• The device you're using

• Your iOS version, if known

• Any relevant screenshots

Please don't email sensitive health information or photographs unless our support team specifically asks you to do so through an appropriate secure process.